The Science of Service

Many organisations are now feeling the pressure to improve productivity and de-risk their operations.

To help them achieve this, we analyse their spaces and deliver practical insights that can be turned into real actions – helping them to reduce downtime and avoid costly breakages.

Better experiences remain a high priority for customers and employees. To help organisations improve theirs, we have developed specialised tools that bring experience into rich focus.

The insights they produce can then be used to guide meaningful change, helping to deliver improved experiences for every visitor.

Hygiene has now taken on even greater importance and organisations need cleaning services that can efficiently deliver and maintain the highest levels of cleanliness.

We use innovative tools, such as sensor technology and robotics, to deliver cleaning solutions that can adapt in real time to an organisation’s needs.

People and sites need vigilant protection from an increasingly complex range of dangers.

We provide comprehensive training for security staff, and our business intelligence platform Merlin Protect 24/7 analyses the latest national and local crime data to help anticipate and prevent incidents.

To help an organisation reach net zero, our Plan Zero consultancy team has developed a robust and effective process.

They assess the organisation’s environmental impact, identify opportunities for improvement, and deliver practical solutions – such as renewable power and electric vehicles – to help make decarbonisation achievable.